Before the First Message

• View the About Mail Tutorial in the WebCT Student Lounge
• Review Netiquette
• Consider the content of the email and organize your thoughts
• Know where to locate documents that you will attach

Creating the Message

• Browse for recipients of the email (Make sure that ONLY recipients you want to receive the message are checked)
• Include a subject in the subject line
• Avoid jokes, pictures, or other files unrelated to the course. Emails inside your online course should be related to the course
• Create a clear and succinct message
• Avoid sarcasm, slang, or other regional jargon. Be professional!
• Be sure to include your name at the conclusion of the message
• Attach any necessary documents (Verify that the document that you want to send is attached)
• Preview the message carefully before you send

Receiving Messages

• Reply to the message if necessary
• Organize important messages in folders (You may need important information for projects or tests)
• Be patient when waiting on a response
• After 48 hours send a courtesy email to make sure that your email was received
• Do not read too much into a message. Miscommunications are common when using email.